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Things go wrong from time to time. And when they do, you have a few choices where to turn. You can call your hardware company and speak to your techincal support representatives, these professionals will walk you though many repairs to the basic operation of your system. But if your issue has been caused by user error or a software issue, you have to be ready to whip out that credit card and pay anywhere from $49.00 up to fix your problem.
You can take your machine to a local service center. Here, you will be charged a "bench fee" and may be without your computer for days or sometimes weeks until they are able to resolve the issue. Many times, this will include a system reinstall without warning. This can be a problem because when you receive your machine back, though it is now working properly, all information that you had is now gone.
When it comes to Virus attacks, spyware or adware or simple instructions, many times, you have to depend on whatever you can find.
That is where Triumph Media comes in. We support all installations of Windows (r) from Windows 98 to Windows Vista. Hardware, software, Virus attacks, adware, spyware and even education. We will not only repair your issue, but show you how it happened in the first place so that it does not recur. Each contact includes remote contact**. We take control of your system while you watch and explain each step. See below for more information.
**For remote service, account must be prepaid or paid via paypal prior to service and you must have a broadband internet connection (Satellite, DSL, cable).
-- Remote Services--
Your time is important, and so is ours. Though many of your technical support representatives will walk you though the steps to resolve an issue, sometimes, that can become more frustating than the actual problem. That is why Triumph Media uses *remote techincal support*
We can connect to your computer using AIM remote services, Team Viewer or our own remote program with just a few clicks.
Each remote connection includes:
- System cataloging including operating system, version, hardware and software. Recommendations will be made for hardware or software upgrades.
-Systems check of configuration, installations and basic system functionality. During this process, startup programs and negative installations will be explained. Assistance with removal will be provide for known negative programs. Additionally, your system health will be evaulated and you will be educated on basic system utilities if you are not aware of them.
-Your antivirus and anti-spy will be checked. If you do not have these programs, freeware / sharware programs will be provided.
All remote troubleshooting carries a 30 warranty for the same issue.
The Cost for remote services
As always, everything comes down to cost and value. Here at Triumph Media, we have always maintained very competitive pricing. All remote services are single cost contacts unless under contract. Contracts are available for multi-computer households, networks or business users.
Fee Structure |
|
Single Session |
$29.95 |
Onsite Support |
$59.00 |
Annual Single System |
$199.00 |
Annual Household |
$399.00 |
Annual Business |
*$599.00 |
Please call 901-377-1293 for additional information
*and up. All business contracts are negotiated on a per year fee structure to include remote service, onsite service and required training.